Refund Policy

At ANTONIJ OMANI, we stand behind the quality of our personalized fitness programs. This Refund Policy outlines the conditions under which refunds may be issued.

We encourage all users to carefully review program details, onboarding questions, and disclaimers before making a purchase. Due to the personalized and digital nature of our services, refunds are limited and subject to the conditions outlined below.

Our fitness programs are digital products that are personalized and generated upon purchase completion. Once you complete the onboarding process and your program is generated, the following applies:

• Programs are considered "delivered" once you can access your personalized workout and nutrition plans • Digital products are generally non-refundable once accessed • Generated content represents significant computational and professional resources

If you have concerns about program suitability before generation, please contact us before completing onboarding.

7-Day Satisfaction Guarantee: You may request a refund within 7 days of purchase if: • You have completed less than 2 workouts from your program • You have not accessed more than 25% of your program content • You provide a brief explanation of your dissatisfaction

After 7 Days: • Refunds are not available after the 7-day window • Exceptions may be made for extenuating circumstances (see below) • Subscription cancellations do not provide retroactive refunds

Refunds will NOT be issued in the following cases:

• You have completed more than 2 workouts or accessed more than 25% of content • The refund request is made after the 7-day window • You violated our Terms of Service • You shared program content with others • You created multiple accounts to access multiple refunds • You initiated a chargeback before contacting support • Your account was terminated for policy violations

Change of Mind: • If you simply change your mind after accessing the program, refunds may not be available • We recommend reviewing all program information carefully before purchasing

We understand that unexpected medical issues or emergencies may prevent you from using your program.

If you experience: • Serious injury or medical condition requiring extended rest • Unexpected hospitalization • Doctor-mandated exercise restriction

You may be eligible for: • Full refund (if within 14 days of purchase with minimal usage) • Partial refund or credit toward future programs • Program pause or extension

Medical documentation may be required. Contact us at antonijomani@gmail.com to discuss your situation.

If you experience technical problems preventing you from accessing your program:

Contact Support First: • Report the issue to antonijomani@gmail.com • Provide details about the problem • Allow us 48 hours to resolve the issue

If We Cannot Resolve the Issue: • Full refund will be issued • Or access extension until the problem is fixed

Technical issues do not include: • User error or lack of understanding • Internet connectivity problems on your end • Incompatibility with unsupported devices or browsers

If you purchase a subscription-based service:

Cancellation: • You can cancel your subscription at any time • Cancellation prevents future billing but does not refund the current period • You retain access until the end of your paid billing cycle

No Prorated Refunds: • We do not offer prorated refunds for partial months • If you cancel mid-cycle, you keep access until the period ends

Billing Issues: • If you were charged in error, contact us within 7 days for a full refund • Provide transaction details and proof of the error

To request a refund:

1. Email antonijomani@gmail.com with: • Your account email address • Order/transaction ID • Brief reason for the refund request • Date of purchase

2. We will review your request within 3-5 business days

3. If approved, refunds are processed within 7-10 business days

4. Refunds are issued to the original payment method

Note: Refund requests made through chargeback disputes before contacting support may result in account suspension.

Chargebacks and Disputes: We take fraudulent chargebacks seriously. Before initiating a chargeback or payment dispute:

• Contact our support team at antonijomani@gmail.com • Allow us the opportunity to resolve the issue • Most issues can be resolved quickly without involving your bank

Consequences of Unauthorized Chargebacks: • Immediate account suspension • Loss of access to all programs and content • Potential legal action to recover costs • Permanent ban from the platform

Legitimate Chargebacks: • If you did not authorize the transaction • If your payment method was used fraudulently • In these cases, contact us immediately so we can assist

In some circumstances, we may offer partial refunds:

• If you completed a portion of your program but cannot continue • If you experienced service interruptions during part of your program • If extenuating circumstances arise after the standard refund window

Partial refund amounts are determined on a case-by-case basis and are at our discretion.

As an alternative to refunds, we may offer:

Program Credits: • Credit toward a future program purchase • Valid for 12 months from issuance • Cannot be combined with other offers

Program Extensions: • Additional time to complete your program • Useful if you experienced interruptions • Access extension of 2-4 weeks depending on circumstances

Contact support to discuss these options if a refund is not available or appropriate.

For refund requests or questions about this policy:

Email: antonijomani@gmail.com Subject Line: "Refund Request - [Your Order ID]"

Include: • Your account email • Order or transaction ID • Reason for refund request • Any supporting documentation

Response Time: We aim to respond within 3-5 business days.

For urgent matters, please mark your email as "Urgent" in the subject line.